New Client Intake Form
Must be completed by each client before their first visit.
Thank you!
Welcome to The Maven and The Muse, your destination for premium haircutting, top styling, and expert color in Stoneham.
. Credit Card Requirement: A valid credit card is required to book all service appointments.
- 48-Hour Notice: We require a minimum of 48 hours’ notice for any cancellations or changes to appointments. This is essential to allow us the opportunity to rebook the cancelled time slot.
Cancellation Fees and Rebooking
- Within 48 Hours: Cancellations made within 48 hours of the appointment will incur a cancellation fee of 100% of the booked services.
- Rebooking Credit: If you rebook the cancelled services within 5 business days, with the same stylist, we will apply a 50% credit of the cancellation fee to the new appointment.
- Outside 48 Hours: Cancellations made outside the 48-hour window will not incur any fees.
No-Show Policy
Clients who no-show or fail to call to cancel a booked appointment may be required to prepay for future services. NO REBOOKING CREDIT will be applied
We hope that you understand and respect our cancellation policy. It is designed to ensure fairness and consistency for both our clients and our Mavens. We look forward to seeing you at your next visit.
**Gratuities / Tips are greatly appreciated and accepted. Cash, Venmo or Apple Cash.