Our Policies
At The Maven and The Muse, we strive to provide exceptional service to all our clients. To ensure the smooth operation of our salon and respect the time and effort of our talented Mavens, we have implemented the following cancellation policy:
Booking and Cancellation Guidelines
- Credit Card Requirement: A valid credit card is required to book all service appointments.
- 48-Hour Notice: We require a minimum of 48 hours’ notice for any cancellations or changes to appointments. This is essential to allow us the opportunity to rebook the cancelled time slot.
Cancellation Fees and Rebooking
- Within 48 Hours: Cancellations made within 48 hours of the appointment will incur a cancellation fee of 100% of the booked services.
- Rebooking Credit: If you rebook the cancelled services within 5 business days, we will apply a 50% credit of the cancellation fee to the new appointment.
- Outside 48 Hours: Cancellations made outside the 48-hour window will not incur any fees.
No-Show Policy
Clients who no-show or fail to call to cancel a booked appointment may be required to prepay for future services.
We hope that you understand and respect our cancellation policy. It is designed to ensure fairness and consistency for both our clients and our Mavens. We look forward to seeing you at your next visit.
Reason for Policies
Our Mavens are compensated on a commission basis. This means that if they are not booked, they only receive an hourly rate, which is typically much less than their average earnings. Last-minute cancellations can significantly impact their livelihood, as it is often difficult to fill the cancelled time slot on short notice.
Special Circumstances
We understand that emergencies can happen. The Maven and The Muse reserves the right to handle serious, last-minute emergency cancellations on a case-by-case basis, making every effort to accommodate the situation.
Thank you for your cooperation and support.
Sincerely,
The Maven and The Muse Team